Position Overview:
A day to day schedule would consist of answering client calls, responding to
emails to help resolve client issues, either with internet, phone service,
changes to their phone system as well as configuring pbx for new clients,
porting in phone numbers and following up on previous support tickets to
ensure all issues are resolved.
Candidates must be able to follow SOP, create support tickets, follow
through if issue is not resolved right away, and ask for help if there is a
road block until client issue is resolved.
● EXTREMELY well organized
● must be a self-starter, outside the box thinker
● be able to work under pressure, keep organized and look for solutions
● seek out solutions when they hit a roadblock instead of dropping the
task and forgetting it
● answer support/general calls from end users and resolve their issue
● provision new phone systems, phones, port numbers
● manage remote installation of internet & VoIP service with on-site
techs
● install/maintain/upgrade software for IP cameras
Tools that require experience in
● Asterisk/Vicidial/GoAuto Dial
● VoIP troubleshooting
● Maintain Windows Server, Dialer, VoIP, FTP Server, WatchGuard,
Firewall, VPN, Router & Switches, Daily Backup & Antivirus
● IP phone configuration & setup
● CentOS and general Linux operation
General Skills
-Be able to speak & write English fluently with little or no accent
-must have high speed internet with at least 10m connection
-access to a working computer and a quiet place to work